Medical tourism quality              

Your rights as an international traveling patients.

Cosmetic Surgery Travel acknowledges your rights as a patient, as established in the medical traveler bill of rights of the Medical Travel and Health Tourism Quality Alliance, MTQUA.

You have the right to medical treatment, to travel to another country to request and receive responsible and responsive medical care and treatment; and receive continuing or follow-up medical care and treatment upon returning home; to receive a thorough evaluation by knowledgeable providers and screening tools of high standards which facilitate disease detection; to receive medical care and treatment of a standard of quality comparable to that received by any patient attended by the same physician in the same facility and receive this care and treatment and skilled emergency care if you need it for the same cost; to expect continuity of care, including a written discharge summary with information about continuing health care requirements immediately following your discharge from treatment and about longer term care after you return home, and information about cooperation between all health care providers and/or establishments which are involved in your diagnosis, treatment, care and follow-up including names and contact details.

You have the right to information, to request and receive, prior to treatment, an accurate and complete estimate of charges for your medical care or treatment, to ask and be informed about the identity and professional status of the physician who will be coordinating your care, and of other health care providers who will see you, including qualifications related to your condition, such as education, medical license, board certification and recertification, years of practice, and experience and outcomes in performing the recommended procedures, to ask and be informed about the health care facility, including accreditation status, experience in performing recommended procedures and services, performance results or outcomes, and presence of or access to appropriate technology; and about the facility’s rules, policies, practices, and events that relate to patient care, treatment and responsibilities; to receive information about all prescribed medications including their names and alternative names as they may be known by in your country of residence, their normal actions and potential side-effects as may apply to you; to review your medical records; receive a copy of your medical records and other health-information documents; request changes to your medical records by providing documents or information before admission and/or after discharge; and update your demographic data.

You have the right to choice, to have a support person – a family member or other person of your choosing – present during examinations, tests, and meetings with your doctors or to be designated as your legal representative; to receive timely and prioritized scheduling of consultations and treatment, and timely response to requests and inquiries when you have work and travel constraints; to make decisions about your medical care including giving informed consent prior to any medical intervention; and receive information about any proposed treatment procedure or medication you need to enable such informed consent or to refuse a course of treatment; to seek a second or further opinion and/or referral to other specialists; and leave the hospital, even against the advice of doctors, to the extent permitted by law.

You have the right to complaint, to be informed of available resources for resolving disputes, grievances and conflicts, such as ethics committees, patient representatives, or any independent mechanisms available in the community, including ombudsmen and foreign consular representatives; have your dispute examined and dealt with thoroughly and in a timely manner; and be informed about the outcome.